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General Questions
There are multiple borrowers/signers on my loan. Do we all need to be at the same location for the closing?
No. That is the benefit of using iClose. You and all other participants in the closing are able to close from anywhere in the world where there is Internet access and phone service.
How long is my closing information available to me?
Your closing information is available 24/7 prior to the closing (post registration/authentication)and 24/7 for 30 days after your closing has been completed.
What kind of security do you provide for the protection of my information?
Protection of your information is accomplished in a multi-layer process. Initial access to the iClose site is permitted only when a user provides information that is a 100% match to our order information. Once confirmation of information is complete, a user must pass identification authentication to create an account within the site which provides access to additional areas. Passwords, personal data, and interaction with third party applications are protected using high-level encryption techniques.
Who do I call if I have a question or problem?
If you have any questions regarding your iClose closing, please call the iClose team at 1-866-832-7260. A member of our team will be able to assist you.
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Logon/Registration Questions
What information do I need to provide when registering?
You will need to provide your order number, full name, current address, and the last 4 digits of your social security number. Correctly entering this information will allow you to proceed through the authentication process.
Can I change my password once it has been created?
Yes. You can change your password by clicking the "forgot your password" link on the Home Page, then following the documented steps.
How long is my password valid?
The logon information you create (username and password) is valid for up to 30 days after your closing. After that, you will no longer be able to access the iClose site.
I forgot my password and I also do not remember my security question or answer. What do I do?
If you are unable to choose and/or answer the previously selected security question, please contact the iClose team.
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Authentication Questions
What is authentication?
Authentication is the means by which we verify your identity. This is one of our fraud prevention methods and it is in place for your protection.
What information do you collect during authentication?
Our third party partner, Experian, presents you with questions related to your financial history. These are questions that only you should know the correct answer.
Will my credit score be affected by authenticating?
No. Authentication via Experian counts as a soft hit against your credit report, but will not affect your credit rating in ANY way.
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Limited Power of Attorney (LPOA) Questions
Why do I need to sign an LPOA?
The LPOA form enables us to do the signing on your behalf which ultimately creates a more convenient experience for you.
How do I execute this LPOA?
You and each co-borrower and/or non-borrower, who is required to sign the mortgage, must each sign the LPOA in the presence of a notary.
Where can I execute this LPOA?
You can execute the LPOA wherever a notary is available. For example, at one of our authorized notaries, at a local bank branch, at the Post office, etc.
Who else must sign this LPOA and have their signature notarized?
All parties who are required to sign any loan documents, including any non-borrower who is required to sign the mortgage, must sign the LPOA.
When do I send the LPOA back to you?
Preferably, prior to the closing/signing event, but we must always receive the original notarized LPOA before the loan is disbursed.
Who do I send the LPOA back to?
4000 Industrial Boulevard
Aliquippa, PA 15001
When does the LPOA expire?
The LPOA expires once the transaction is completed. This means that documents are all recorded, the loan is funded, and any necessary post closing corrections are completed.
Do I need a new LPOA if my loan amount changes?
Not necessarily. For your protection the LPOA will state an approximate loan amount that you have approved. If the actual loan amount does not exceed that estimated loan amount by more than 10% and the other transaction limitations specified in the LPOA have not changed, then we will not require a new LPOA. This is for your protection.
Do I need an additional LPOA if I am taking out a second mortgage at the same time as the first mortgage?
If you expect to take out a second mortgage loan please advise us before you have the LPOA presented to you via iClose notarized. We will issue a new LPOA that will authorize the Attorney in Fact to execute any second mortgage you agree to during the iClose session.
Can I revoke, terminate or cancel the LPOA?
You can revoke, terminate or cancel the LPOA at any time before the loan is disbursed by providing written notice to iClose or the iClose employee designated as your Attorney in Fact. Please state that you wish to revoke, terminate or cancel the LPOA but realize that you are not required to give any reason or explanation for the termination. You cannot revoke, terminate or cancel the LPOA once the loan has closed and has been disbursed.
Can the LPOA be used for any purpose other than to complete this loan?
No. The LPOA specifies the name of your lender, the approximate amount of your refinance loan, and describes the property to be mortgaged. The LPOA cannot be used for any other transaction or property.
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Online Closing Questions
How do I access my online closing?
On the scheduled day of your closing, when you login to the iClose site (by entering the username and password you created after registering and authenticating), you will automatically be directed to a page that contains a link to launch the closing session. You will find explicit instructions on that page.
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Technical Questions
What web browsers can I use with iClose?
iClose will work with Microsoft Internet Explorer version 6.0 or greater.
I keep cookies and JavaScript turned off on my machine. Can I still use iClose?
In order to use iClose, you must enable first-party cookies and JavaScript. The "Browser Requirements" page provides further instructions about cookies and JavaScript.
I turned on popup blocker; will this affect the use of the site?
You should be able to maneuver within the site even if pop-up blocking is enabled. At the time of closing however, it will be necessary to temporarily disable pop-up blocking preferences or software.
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